ILP (Industrial Training Institute) Tangkak is entrusted to supply a skilled workforce.
With that, we promise:-
1. Issuing offers of admission for long-term courses no later than three (3) weeks before the course starts.
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CUSTOMER CHARTER ACHIEVEMENT STATUS (FEBRUARY) 2025 |
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No. |
Customer |
Sesion |
Date of Registration for new semester |
Achievement |
| 1 | Issuing offers of admission for long-term courses no later than three (3) weeks before the course starts. | 1/2025 | New Student Registration Sesion 1/2025 (13.01.2025) | 100% |
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2/2025 |
- | |||
2. Ensure that ILP Tangkak students are certified eligible to be award a certificate/diploma within a period of two (2) months after the end of training.
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CUSTOMER CHARTER ACHIEVEMENT STATUS (FEBRUARY) 2025 |
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No. |
Customer Charter |
No. of Students |
No. of Certificates Issued |
Percentage of Achievement |
| 2 | Ensure that ILP Tangkak students are certified eligible to be award a certificate/diploma within a period of two (2) months after the end of training. |
session Exit 1/2024 |
76 | 97% |
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Session Exit 2/2024 |
64 | 99% | ||
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CUSTOMER CHARTER ACHIEVEMENT STATUS (FEBRUARY) 2025 |
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No. |
Customer Charter |
Number of Offered |
Number of Offer Letters Issued |
Percentage of Achievement |
| 3 | Issuing a letter of offer of admission for short-term courses (KJP) no later than tree (3) days before the course starts. | 121 | 121 | 100% |
4. Ensure that KJP participants who record an attendance percentage of more than 80% get a certificate within seven (7) days after completing the course.
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CUSTOMER CHARTER ACHIEVEMENT STATUS (FEBRUARY) 2025 |
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No. |
Customer Charter |
Number of KJP Participants |
Number of Certificates Issued |
Percentage of Achievement |
| 4 | Ensure that KJP participants who record an attendance percentage of more than 80% get a certificate within seven (7) days after completing the course. | 121 | 121 | 100% |
5. All complaint are dealt with within fifteen (15) working days from the date the complain is recieved and seven (7) working days from the period of recieving information from the third party.
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CUSTOMER CHARTER ACHIEVEMENT STATUS (FEBRUARY) 2025 |
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No. |
Customer Charter |
Number of Complaints Recieved |
Number of Complaints Handled and Resloved |
Percentage of Achievement |
| 5 | All complaint are dealt with within fifteen (15) working days from the date the complain is recieved and seven (7) working days from the period of recieving information from the third party. | 2 | 2 | 100% |